Where people once didn’t have many choices for their healthcare needs, patients today have a variety of options for receiving medical care. That means patient satisfaction – like customer satisfaction – is a key component of a successful hospital.
Patient satisfaction doesn’t end with receiving quality care at the hospital. It’s something that needs to be considered throughout the entire billing process for each patient.
Unfortunately, IRS regulations add an enormous amount of responsibility to healthcare providers which can make patient satisfaction seem minor. They have an obligation to securely collect information and make unbiased financial decisions, and they need to do it in a timely manner.
Cloud-based medical billing software, such as Charity Care Management Software, is the most effective solution for hospitals that want to stay in compliance while providing top-notch patient care in a timely manner.
What is Cloud-Based Medical Billing Software?
Medical billing software is a broad term that encompasses a number of platforms for billing patients. Traditionally, medical billing software was loaded onto a computer’s hard drive or a local server, taking up a lot of physical and digital space. Today, hospitals have access to cloud-based medical billing technology that frees up space and time.
While there are many options, generally all medical billing software will have similar features that help hospitals streamline their processes:
- Patient information: The foundation for medical billing software is typically patient information. This will include sensitive personal information and it may even include confidential medical information.
- Financial requirements: Hospitals that offer subsidized care will appreciate being able to include patient financial information for easy decision-making. Financial information is necessary to determine how much assistance is offered.
- Reporting standards: All medical billing software should come with reporting and compliance standards that meet the minimum IRS requirements. The best platforms will offer more robust compliance standards.
- Security features: Since medical billing software contains a lot of personal information, data security is a primary concern for hospitals. The best medical billing software systems will have a full suite of security features that protect data both internally and externally.
In addition to these features, some medical billing software systems are both desktop- and mobile-optimized and include the ability to upload documents if necessary. Cloud-based systems provide all of this in a convenient portal that is easy to use for both healthcare professionals and patients.
How Charity Care Management Software Can Increase Patient Satisfaction
Patient satisfaction is an important part of every hospital’s brand and reputation. Without it, hospitals run the risk of losing their patients and their relationship with insurance companies.
1. Improved Application Process for Patients
Medical billing software that incorporates web-based hospital financial assistance can make it easier for patients to apply for financial help. With features like two-factor authentication and the ability to save the application and return later, the best medical billing software gives the patient control over their application process.
Charity Care Management Software has a user-friendly electronic medical financial assistance application (eMFA) that allows patients to apply for financial assistance for more than one medical bill at a time. This reduces the amount of time patients have to spend filling out forms – a significant way to increase patient satisfaction.
2. Faster Decision Times for Healthcare Professionals
The Charity Care Management Software doesn’t just improve the process for patients. With an innovative virtual Charity Care administration office (vCCA), hospital administrators can accept web-based applications as well as applications over the phone or by mail. The vCCA integrates seamlessly with the eMFA that patients complete.
The streamlined process for patients and healthcare professionals means that applications can be processed more quickly. Clients can set their financial assistance parameters for instant decision-making on some applications, and others can be reviewed manually. The less time patients have to spend waiting for an answer, the happier they are going to be.
3. More Comprehensive Information About Billing Statements
Regardless of whether a patient is eligible for financial assistance or not, every patient wants a clear understanding of what they are being billed for. Medical billing software makes it easy for hospitals to communicate what charges are for, how financial assistance is applied, and what balance needs to be paid.
Charity Care Management Software is a comprehensive platform that not only determines how much financial assistance a patient qualifies for – it gives them the tools they need to resolve their outstanding medical bills. And with enhanced security features like anonymous detection and buffer overflows, it’s one of the most secure medical billing platforms available to hospitals.
Why Choose Charity Care Management Software
Choosing the right cloud-based medical billing software is a big decision. There is a financial investment in the software, plus an investment of time and resources for getting it running and everyone up to speed with the new technology.
Charity Care Management Software is a powerful tool for hospitals that want to accept electronic applications for financial assistance.
There are three reasons every hospital needs this medical billing software for their patients:
- Form 990 reporting: Every tax-exempt hospital has to submit Form 990 with their audited financial statements. Charity Care Management Software has tools that support the completion and submission of Form 990.
- Integrated data: The integration of data between the patient application and the hospital administrators’ portal is one of the most practical features of Charity Care Management Software. It reduces errors in transmission, which speeds up approval rates.
- Future enhancements: Charity Care Management Software is continuously being improved. Enhancements coming in the future include algorithms that are based on the Federal Poverty Level and a preliminary screening tool for patients.
Medical billing software should be focused on patient satisfaction. Charity Care Management Software has both patients and administrators in mind with every update to the platform.
Charity Care Management Software for 501(c)(3) Healthcare Organizations
Every healthcare organization that wants to maintain its tax-exempt status needs to have medical billing software in place. Charity Care Management Software not only increases patient satisfaction through efficient processes, but it also offers all of the tools a hospital needs to maintain its 501(c)(3) status.